Refunds & Returns

Subscription licensing

We are not required to provide a refund or replacement for software subscription licenses if you change your mind.

But you can choose a refund or exchange if an application has a major problem. This is when the software:

  • has a problem that would have stopped someone from buying the software if they had known about it
  • is unsafe or contains malware
  • is significantly different from the trial version or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the software and we will compensate you for any decrease in value.

If the problem is not major, we will repair the software within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

You can cancel your subscription at any stage and all future recurring payments will cease. The current subscription cycle will continue until the due date of your next payment. At this point, the software will deactivate and you will lose the ability to create new customers. The software will return to trial status. Existing customers may still be viewed and processed.

Please keep your proof of purchase —e.g. your receipt.

Consultancy and remote support

We are not required to provide a refund if you change your mind about the consultancy and remote support services you asked for.

But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

  • has a problem that would have stopped someone from purchasing the service if they had known about it
  • is substantially unfit for its common purpose, and can't be easily fixed within a reasonable time
  • does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
  • creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement - e.g. your invoice or quote.